Note: Opening your ReplayTV box may result in ReplayTV refusing to repair or service your unit.
I
am getting my unit is currently freezing and/or skipping. Will your hard drive
replacement solve my problems?
97% of the time, something has corrupted the hard drive.
It could be a simple case of being near capacity or it could be due to data corruption
or outright drive sector errors. This constitutes 97% of the problems that our
customers have encountered and a drive replacement solved the problems. The other
3% of the time is hardware related and we do not fix those problems. There are
some troubleshooting steps we recommend before making a purchase.
If you are near capacity, delete some guaranteed programs and free up some memory. The ReplayTV keeps track of every cluster in use and has a limited amount of memory in which to work. If this fills to capacity, performance will be problematic. Note that this will be a temporary fix but has the advantage of not costing anything. If you have a 60 hour unit or if you want to upgrade your capacity anyway, contact us.
If the previous step doesn't work, try refreshing your partition. You can do this by pressing 243-zones or 382-zones on your remote while watching a show and select refresh partition and follow the prompts.
If this didn't work, try resetting the unit to factory configuration. You will lose all recordings and settings by doing this. Replacing the drive will have the same result. To do a factory reset, press 777-zones (382-zones for RTV4000 and newer) and follow the prompts.
If these steps did not solve your problem or if you want more capacity anyway, contact us for a quality upgrade product.
I just installed my upgrade drive and now I am getting the Net Connect Error message, is there something wrong with the drive? No, the Net Connect Error is a problem with ReplayTV's dial-in setup server. This happens during initial setup when the unit is trying to download local number and channel information. It establishes connection then over about 10 minutes or so, it doesn't do a whole lot and slowly runs through clock setup, time zone setup, etc. Then it fails and you get the net connect error. When this happens during our testing process, all of our test units report the same message and we are absolutely sure your drive is fine. This error usually clears up within 24 hours, so we would recommend not panicking a doing all sorts of drastic troubleshooting steps. Patience is all that is required to get through this error. We have tried changing the modem speeds to get around this error but we have had no success. This is the error that really slows down our functional testing and all we can do is sit tight, and so should you.
I am having connection problems after I installed the upgrade, what can be wrong? You may need to drop your modem speed. Restart the setup process (first, turn off the unit for 30 seconds or more, then unplug the unit for another 30 seconds, then plug it back in). Enter your phone area code and prefix, then your zip code. When you get to the next screen, press Replay Zones and you will find yourself at the modem speed settings menu. Drop the modem speed to 28.8 and try to connect. If you have problems, continue to drop the modem speed until you can connect. If you have problem at the lowest speed, wait another 24 hours and try again, the ISP's modems may be down or ReplayTV's servers may be off line.
Do I need a UPS? No, but we HIGHLY RECOMMEND it. The large capacity drives are more susceptible to power failure induced crashes and a UPS would clearly help prolong the life of your unit. We recommend APC models that have AVR (Automatic Voltage Regulation).